Effective date: 2025-03-01
Last update: 2025-03-01
As indicated in the European Directive (2019/2161) which aims to increase the level of transparency towards consumers, implemented in Italy with the Legislative Decree of 7 March 2023 n. 26., this site undertakes, also with the help of partners, to indicate whether the reviews have been subjected to purchase verification, indicating the verification method.
If the review can be verified, this site or its partner will indicate that the review has been or will be verified.
So, either alone or with the help of partners, we indicate where product reviews are submitted by consumers who have actually purchased a product and we are committed to taking reasonable and proportionate steps to verify that the reviews originate from such consumers.
How do we guarantee reviews on our site?
First of all, all reviews on the product page (product sheet) are moderated only to ensure that they are not SPAM, the result of falsehoods or generated by automatic BOTs, ensuring the publication of both positive and negative reviews. Furthermore, if we cannot automatically associate the review with a recent purchase (whether online or offline) we ask the customer to send us proof of purchase.
Where are our reviews published?
For reviews published on the product page we apply the previous paragraph, while we use eShopping Advisor to manage reviews for orders generated online.
when a customer buys from us, after a few days he will receive a review request where he will have to, through a score, indicate the degree of satisfaction for a series of parameters that go from the product to its shipping and delivery times.
In that case, the review verification is entrusted to the commercial partner who, through its own systems, defines whether the review is verified or not by asking to upload the proof of purchase.
However, for Google My Business reviews we cannot verify the authenticity of the review itself and in any case it would be beyond our control.
On the website www.foodpropaganda.it we import and show the reviews of the systems described above, citing the source. Furthermore, by clicking on the review it is possible to be redirected to the respective partners and see if the review is verified or not.